Requesting account or data deletion
How to ask MinHub to delete your personal information from the Staff or Portal apps.
Overview
You can request that MinHub delete personal information associated with your account. This covers the Staff app (pastors and team) and the Portal app (members / parishioners).
Fastest path
Use the deletion request form. We ask for your name and email (required), plus optional phone, user ID, which product, and a short note so we can find the right account.
Email option
You can also email support@minhub.app with the same details. Put “Data deletion request” in the subject line.
What happens next
- Your request is logged for the MinHub support team.
- We verify the account using the contact details you provide.
- We process the deletion and follow up at the email you gave us, usually within a few business days.
Notes
- Ministry or church records owned by an organization may need action from that organization's admins in addition to a personal deletion request.
- Legal or financial retention obligations may require keeping limited records even after an account is closed.